Frequently Asked Questions

What is the difference between a chiropodist and podiatrist?

In Canada, chiropodists/podiatrists are interchangeable terms defined as, “the treatment and prevention of disease or disorders of the foot by therapeutic or orthotic means”. Chiropodists/podiatrists undergo extensive training, and many have taken seven or eight years of post secondary school training before beginning to practice. They are the only regulated foot professional educated exclusively in the assessment and treatment of foot disorders.

Do I need referral from my doctor or health care professional?

No, referrals are not required. However, feel free to ask your family physician to write a referral for you if it will help in communicating with us. We have provided many doctors in the area with referral pads so they can easily and effectively communicate their recommendations to our clinic.

Do I need an appointment?

Yes! Booking an appointment allows us to ensure that a proper assessment and treatment is completed and all of your needs are taken care of and your questions answered.

What can I expect at my first appointment?

Your first appointment is a combination of consultation and treatment. A medical history and consent form is completed by the patient and reviewed with the Chiropodist. A complete examination and assessment of your feet follows. We take digital photos for documentation purposes (we are the first practice in Ontario to have a chartless patient system). Treatment options are then presented and discussed, along with your questions answered and next steps decided.

Is your office wheelchair accessible?

Yes! We are located in a fully accessible building that has easy access for people with wheelchairs, scooters or walkers. Our footcare specialists are capable of providing treatment in a way so that people in wheelchairs never have to worry about transferring to another chair or treatment can be received while sitting in your wheelchair.

Are Chiropody services covered by OHIP?

Chiropody fees are covered by many Extended Health Insurance plans offered by employers; however services are not covered by OHIP. This is similar to services provided by other health care professionals such as Registered Massage Therapists, Physiotherapists, Audiologists, Speech-Language Pathologists, and Chiropractors, to name a few. Programs such as ODSP and the department of veterans’ affairs (DVA) and WSIB, often cover our services.

Are Chiropody services automatically covered by my Extended Health Insurance, or through my Employer?

No. We strongly recommend that you determine your eligibility for coverage by reviewing your plan, contacting your insurance provider or your HR department. You often can find our services listed within your explanation of benefits booklet under the heading Paramedical Services for routine foot care. Custom-made prescription orthotics often are listed under the heading Medical Equipment or Orthopaedic Supplies.

What forms of payment do you provide?

VISA, MasterCard, Debit & Cash