Patient Policies
We are committed to providing exceptional foot care to people of all ages to serve our community’s growing and diverse needs. Please review our Patient Policies to prevent any misunderstandings and contact us if you have any questions.
Cancellation, No-Show and Lateness Policy
At Werkman, Boven & Associates Foot Clinic, we strive to provide all our patients with the highest level of care. We understand that life can be busy, and unforeseen circumstances can impact your ability to get to your appointment. We operate a busy clinic, and your understanding and respect for our schedule is greatly appreciated.
We have established the following cancellation policy to ensure we can accommodate all our clients efficiently.
All Patients
- We require at least two business days’ notice for all appointment cancellations.
- All cancellations with less than two days’ notice must be made by phone.
- The reason for all cancellations will be documented in the patient’s chart.
- All fees for cancellations or missed appointments are the patient’s responsibility and are outlined below.
Returning Patients
If you do not provide two business days’ notice to cancel your appointment or fail to arrive for your appointment, you will incur a $50.00 fee. This will be billed to your account and must be settled before scheduling the next appointment.
New Patients
If you are a new patient and cancel your appointment with less than two business days’ notice or fail to arrive for your appointment, you must pay a deposit of $125.00 to reschedule. This deposit will be forfeited as a cancellation fee if you fail to attend the subsequent appointment or cancel with less than two business days’ notice.
Surgical Procedures
If you are scheduled for a surgical procedure and do not provide two business days’ notice to cancel your appointment or fail to arrive for your appointment, you must pay a deposit of $200.00 to reschedule. This deposit will be forfeited as a cancellation fee if you fail to attend the subsequent appointment or cancel with less than two business days’ notice.
Late Arrivals
If you arrive late to your appointment, we will do our best to accommodate you. However, we may need to reschedule for a later time or day to maintain clinic flow and not delay other patients.
We appreciate your cooperation in helping us provide the best possible care to all our patients.
Documentation Requirements
On your first visit to Werkman, Boven & Associates, we ask you to complete our Patient Information Form, including the Patient’s Consent. You can download the Patient Information Form here and bring it along to your first appointment. You also can complete and submit this form online by way of an email invitation. For the email invitation, contact our clinic with your email address.
Visit Length
The length of each footcare appointment varies based on several factors, which will be determined at the time of booking.
Transcription Charting Policy
At Werkman Boven Foot & Orthotic Clinic, we are committed to enhancing the quality, accuracy, and efficiency of the care we provide. To support these goals, we may use secure transcription services to assist with clinical documentation during patient visits.
What is Transcription Charting?
Transcription charting allows our chiropodists to document clinical notes using voice-to-text technology. This process ensures thorough and accurate medical records while allowing us to focus more directly on patient care during appointments.
Why We Use Transcription Services
- Improved accuracy in documenting your visit and treatment plans
- Enhanced notetaking allows for more focused time with your chiropodist.
- Enhanced efficiency for better appointment flow
- Secure and confidential documentation
Your Privacy Matters
We understand that your health information is sensitive. That’s why we only use transcription services that are designed with strict privacy and security standards. Heidi, the program we most often use, is compliant with applicable healthcare privacy regulations and safeguards all personal health information.
What You Can Expect
- You may notice your chiropodist using a mobile device or speaking aloud brief notes during your visit.
- Only clinical information relevant to your care will be transcribed—personal conversations or non-clinical details are not included.
- Transcription is used only to support accurate and efficient documentation.
- Your experience and care always remain our top priorities.
If you have any questions or concerns about our use of transcription services, please don’t hesitate to speak with a member of our team. We are always happy to explain our processes and ensure you feel informed and comfortable.
At Werkman, Boven & Associates in Oakville, we come to work every day with more than 30 years of experience you can count on. Book an appointment to experience our caring hands for happy feet today!
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