Frequently Asked Questions

Here are a few of the questions we are asked most often. If you don’t see your question listed here, or the answer we’ve provided doesn’t quite satisfy your needs, please get in touch with us. Your inquiries are welcomed! Feel free to search our blog for additional information too! Scroll down to the (very) bottom of the blog page and enter your query in the Search bar.

What is the difference between a chiropody and podiatry?

In Canada, chiropody/podiatry are interchangeable terms defined as, “the treatment and prevention of disease or disorders of the foot by therapeutic or orthotic means”. Chiropodists/podiatrists undergo extensive training, and many have taken seven or eight years of post secondary school training before beginning to practice. They are the only regulated foot professional educated exclusively in the assessment and treatment of foot disorders.

Do I need referral from my doctor or health care professional?

No, referrals are not required. However, feel free to ask your family physician to write a referral for you if it will help in communicating with us. We have provided many doctors in the area with referral pads so they can easily and effectively communicate their recommendations to our clinic.

Do I need an appointment?

Yes! Booking an appointment allows us to ensure that a proper assessment and treatment is completed and all of your needs are taken care of and your questions answered.

What can I expect at my first appointment?

Your first appointment is a combination of consultation and treatment. A medical history and consent form is completed by the patient and reviewed with the Chiropodist. A complete examination and assessment of your feet follows. We take digital photos for documentation purposes. Treatment options are then presented and discussed, along with your questions answered and next steps decided.

Do I have to pay for parking?

No! You do not have to pay for parking. We offer free parking outside our office. We are conveniently located at 1495 Cornwall Road, Suite 33, Oakville, ON L6J 0B2.

Is your office wheelchair accessible?

Yes! We are located in a fully accessible building that has easy access for people with wheelchairs, scooters or walkers. Our footcare specialists are capable of providing treatment in a way so that people in wheelchairs never have to worry about transferring to another chair.

Will you remind me of my upcoming appointment?

Yes! We have an automated system that will send an appointment reminder to your home phone, cell/smartphone, text or email address.

Do you offer footcare specifically for people living with diabetes?

Yes we do. It is essential for diabetic patients to pay proper attention to their feet as problems may occur as a result of either circulation or nerve changes. We provide comprehensive diabetic footcare and education including the treatment of foot ulcers and wounds.

Do you treat ingrown toenails?

Yes. If you suspect you have a ingrown toenail, call our office and book an appointment for a consultation and treatment with one of our footcare specialists and Chiropodists, J. Richard Werkman, D.Ch., B.Sc. Podiatric Medicine, or Kaitlin Werkman, B.Sc. Podiatry, MSc Diabetes Student. Rick and Kaitlin are licensed for Nail Surgery and Local Anesthesia. Rick is also licensed for Injections to the foot.When it’s time to look for a permanent solution to your persistent ingrown toenails, look no further than the Oakville Foot & Orthotic Clinic and the offices of J. Richard Werkman.

What type of foot ulcer/wound care do you offer?

Typically, foot ulcer/wound care management consists of wound evaluation, debridement, application of topical antibiotics, appropriate dressings, footwear advice, and padding or insoles/orthotics.  In addition, Chiropodist, Kaitlin Werkman has completed training on Total Contact Casting (TCC), a casting technique used to heal diabetic foot ulcers, with reported healing rates of about 90% in 6 weeks. It works by redistributing weight off of your foot ulcer so it can heal. People living with diabetes are especially prone to developing ulcers. It is vital to treat foot injuries right away. Do you have any questions or suspect you may have an ulcer? Don’t let your foot condition worsen. Please give our office a call and have it assessed by a professional.

What does the term “routine footcare” mean?

During your first appointment with us, we’ll ask you lifestyle and other medical questions that will help us get to know you, your feet and understand your current concerns and needs. Routine footcare appointments include toenail cutting and thinning down thickened toenail(s) (if required), debriding corn or callus (if required), monitoring of existing moles and warts, mapping of new moles and warts. Learn more about common foot problems and comprehensive treatment for foot related conditions by chiropodists/podiatrists

Are Chiropody services covered by OHIP?

No. Unfortunately, Chiropody services are not covered by OHIP. This is similar to services provided by other health care professionals such as Registered Massage Therapists, Physiotherapists, Audiologists, Speech-Language Pathologists, and Chiropractors, to name a few. However, Chiropody fees are covered by many Extended Health Insurance plans offered by employers. Check your coverage. In addition, we are on the Approved Provider List and can direct bill to these programs: the Ontario Disability Support Program (ODSP), Veterans Affairs Canada (VAC), and the Workplace Safety and Insurance Board (WSIB), NIHB – First Nations and Inuit Health Branch.

Are Chiropody services automatically covered by my Extended Health Insurance, or through my Employer?

No. We strongly recommend that you determine your eligibility for coverage by reviewing your plan, contacting your insurance provider or your HR department. You often can find our services listed within your explanation of benefits booklet under the heading Paramedical Services for routine foot care. Custom-made prescription orthotics are often listed under the heading Medical Equipment or Orthopaedic Supplies.

Do you have a newsletter?

Yes, we publish a free quarterly newsletter at, consisting of our bi-weekly blogs We would like to invite you to subscribe here.

What forms of payment do you accept?

VISA, MasterCard, Debit & Cash

At the Werkman Foot & Orthotic Clinic in Oakville, we come to work everyday with more than 25 years of combined experience you can count on. Book an appointment to experience our caring hands for happy feet today!